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What You Need to Know Before You Start

Using d11111 — including deposits via bKash, Nagad, or Rocket — means you accept these terms and confirm that access is permitted under your local law and eligible region.

Jurisdiction-dependent accessbKash, Nagad, Rocket coveredAccount eligibility rulesContact us for any queryTerms updated when needed
d11111 What You Need to Know Before You Start
REACH OUR TEAM

How to Contact Us on Legal Matters

If you have a question about your account eligibility, a specific clause in these terms, or a transaction dispute involving your bKash, Nagad, or Rocket wallet, our support team can walk you through it. Reach us through any of the channels below and we will respond as promptly as we can.

Live Chat Start a live chat session directly from your account dashboard. Available for account, wallet, and legal queries including bKash and Nagad transaction questions.
Email Support Send a detailed query to our support email for legal or eligibility concerns. Include your account reference and the wallet type — Nagad, Rocket, or bKash — for faster handling.
Account Help Centre Access the Help Centre from inside your account for policy documents, terms updates, and step-by-step account actions including wallet verification and closure requests.
DATA & ACCOUNT SECURITY

How We Handle Your Account and Data

Account security and data handling sit at the centre of how d11111 operates. When you register and link a mobile wallet — bKash, Nagad, or Rocket — your account data is stored securely and used only for transaction processing and account management. We do not share your wallet details with third parties outside of what is needed to process a payment.

Data Retention We hold your account and transaction data for as long as your account is active and for a period after closure as required by our internal policy. You can request details through support.
Cookie Use Cookies are used to keep your session active and to remember your device between visits. You can manage cookie settings through your browser without affecting wallet or account functions.
Account Security Your account is protected by OTP verification linked to your registered mobile number. Each login and wallet change triggers a one-time code to confirm it is you making the request.
Requesting Changes To update personal details, request data removal, or close your account, contact support through live chat or email. Wallet-linked changes require identity verification before processing.

Legal and Eligibility Questions Answered

These are the questions we get most often about account eligibility, terms, and how our legal conditions apply to Bangladesh accounts. If your question is not here, contact support directly.

Access depends on your local law and eligible region. It is your responsibility to confirm that online casino and sportsbook activity is permitted where you are before opening an account.

Your wallet details are stored securely and used only for deposit and withdrawal processing. We do not share them with third parties outside of what the transaction requires.

Contact our support team via live chat or email with your account reference. We will confirm your identity and provide the relevant data within a reasonable timeframe.

Updated terms are published on this page with an effective date. Continuing to use the account after that date means you accept the revised conditions. Check this page periodically.

Submit a closure request through support chat or email. Wallet-linked accounts require identity verification. Data retention after closure follows our internal policy period.

Accounts may be suspended if eligibility conditions are not met or if activity breaches our terms. Contact support with your account reference and we will explain the specific reason.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.